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Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Calisofts will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

General Guidelines

To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent Calisofts from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing.


Software are not returnable once their packaging or outer wrapping (seal) has been opened or product key has been used.Defective items may be exchanged within 30 days of purchase for the same item or title only.TR does not provide Calisofts technical support for software.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Calisofts reserves the right to charge a restocking fee up to 20% at Calisofts sole discretion. Return processing may take up to 5 business days from the time your product is received.